Remote Travel Support Specialist

Getaway Travel Agency; Queenstown; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Travel perks and discounts

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative in Queenstown, NZ, to support clients from booking through return. You will handle inquiries, updates, and issues while delivering exceptional service.

The role emphasizes clear communication and proactive problem-solving in a fast-paced travel environment. The ideal candidate has strong customer service experience, organizing skills, and a passion for travel.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Organization

Tech-savviness

Travel passion

Tools

Booking systems

Job description

Getaway Travel Agency is seeking a Travel Customer Representative in Queenstown, NZ, to support clients from booking through return. You will handle inquiries, updates, and issues while delivering exceptional service.

The role emphasizes clear communication and proactive problem-solving in a fast-paced travel environment. The ideal candidate has strong customer service experience, organizing skills, and a passion for travel.