Remote Travel Support Specialist — Flexible Hours

Getaway Travel Agency; Dunedin; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Training opportunities

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking through return, delivering exceptional service. You will handle inquiries, updates, and issue resolution while guiding travelers with accurate destination information and policies.

The role emphasizes remote work with flexible scheduling, allowing you to assist clients across time zones while enjoying travel perks and ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Organized and proactive

Tech-savvy

Passion for travel

Remote work capable

Attention to detail

Team player

Job description

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking through return, delivering exceptional service. You will handle inquiries, updates, and issue resolution while guiding travelers with accurate destination information and policies.

The role emphasizes remote work with flexible scheduling, allowing you to assist clients across time zones while enjoying travel perks and ongoing training.