Remote Travel Support Specialist - Bookings & Service

Getaway Travel Agency; Hamilton; On-site; NZD 38,000 - 56,000; Full time

Benefits offered by this job

Remote work

Travel perks

Industry discounts

Growth opportunities

Job summary

Getaway Travel Agency in Hamilton, New Zealand is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, cancellations, and changes, and ensure exceptional service.

This role is 100% remote with flexible scheduling, offering growth opportunities and travel perks. Join a supportive team and help clients plan unforgettable experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Detail-oriented

Tech-savvy

Travel passion

Job description

Getaway Travel Agency in Hamilton, New Zealand is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, cancellations, and changes, and ensure exceptional service.

This role is 100% remote with flexible scheduling, offering growth opportunities and travel perks. Join a supportive team and help clients plan unforgettable experiences.