Remote Travel Concierge & Booking Support

Kopp Travels; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel discounts

Growth opportunities

Job summary

Kopp Travels in New Zealand seeks a Travel Customer Representative to support clients from booking to return. You will manage inquiries, bookings, changes, and provide destination guidance with a focus on service excellence.

Join a fully remote team with flexible scheduling and opportunities to grow within the agency. Travel perks and exclusive industry discounts accompany a supportive learning environment to help you deliver memorable travel experiences.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Customer service

Communication skills

Travel knowledge

Problem solving

Job description

Kopp Travels in New Zealand seeks a Travel Customer Representative to support clients from booking to return. You will manage inquiries, bookings, changes, and provide destination guidance with a focus on service excellence.

Join a fully remote team with flexible scheduling and opportunities to grow within the agency. Travel perks and exclusive industry discounts accompany a supportive learning environment to help you deliver memorable travel experiences.