Remote Travel Support Specialist | Flexible Schedule

Getaway Travel Agency; Wellington; On-site; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks and exclusive industry –?

Flexible scheduling

Ongoing training

Job summary

Getaway Travel Agency in Wellington, New Zealand, seeks a Travel Customer Representative to support clients from booking through return. You will handle inquiries, assist with bookings, provide destination info, and ensure top-tier service across touchpoints.

The ideal candidate excels in communication, has travel or hospitality experience, stays organized, and embraces new booking platforms. This remote-friendly role offers flexible scheduling and growth opportunities within the agency.

Qualifications

• Excellent verbal and written communication skills with clients.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and learning new booking systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service experience

Organized / reliable

Tech savvy / booking platforms

Job description

Getaway Travel Agency in Wellington, New Zealand, seeks a Travel Customer Representative to support clients from booking through return. You will handle inquiries, assist with bookings, provide destination info, and ensure top-tier service across touchpoints.

The ideal candidate excels in communication, has travel or hospitality experience, stays organized, and embraces new booking platforms. This remote-friendly role offers flexible scheduling and growth opportunities within the agency.