Remote Travel Support Specialist

Getaway Travel Agency; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Travel perks and exclusive industry (d

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative in Auckland, NZ. You will support clients from booking through return, handling inquiries, updates and issue resolution to ensure exceptional service.

The role emphasizes strong communication, travel knowledge and a proactive, tech-savvy approach. This is a 100% remote position with flexible scheduling and growth opportunities within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal and written communication

Customer service experience

Organization and reliability

Tech-savvy with booking platforms

Passion for travel

Tools

Booking platforms

Job description

Getaway Travel Agency is seeking a Travel Customer Representative in Auckland, NZ. You will support clients from booking through return, handling inquiries, updates and issue resolution to ensure exceptional service.

The role emphasizes strong communication, travel knowledge and a proactive, tech-savvy approach. This is a 100% remote position with flexible scheduling and growth opportunities within the agency.