Remote Travel Support Specialist

Output Job Solutions; Auckland; Remote; NZD 50,000 - 60,000; Full time

Job summary

A global accommodation wholesaler is seeking a Customer Support Executive based in Auckland, New Zealand. This role requires providing excellent service to clients and suppliers, handling customer queries via telephone and email, and ensuring satisfaction through effective resolution processes. Candidates should possess strong customer service experience and communication skills. The position allows for remote work and emphasizes collaboration across time zones. Successful candidates will have a passion for travel and aim to exceed customer expectations.

Qualifications

• Minimum of 1-year Customer Service experience within a call centre environment.
• Excellent customer service with a focus on quality execution.
• Able to work independently as well as part of a team.

Responsibilities

• Resolve all customer queries to mutual satisfaction.
• Ensure CRM tickets are up-to-date at all times.
• Follow Customer Service processes and Company's Operational policy.

Skills

Customer Service

Multi-tasking

Excellent written and spoken English

Problem-solving

Attention to detail

Time management

Job description

A global accommodation wholesaler is seeking a Customer Support Executive based in Auckland, New Zealand. This role requires providing excellent service to clients and suppliers, handling customer queries via telephone and email, and ensuring satisfaction through effective resolution processes. Candidates should possess strong customer service experience and communication skills. The position allows for remote work and emphasizes collaboration across time zones. Successful candidates will have a passion for travel and aim to exceed customer expectations.