Flexible Travel Customer Support Specialist

Hjbtravels; Marlborough; Hybrid; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Job summary

A travel industry company in Marlborough, New Zealand is seeking a Customer Service Representative to assist clients with travel inquiries and bookings. Ideal candidates will have strong communication skills and a positive attitude. Responsibilities include responding to customer requests, providing guidance, and ensuring a seamless experience. This role offers flexible work options and opportunities for growth within the travel sector, making it perfect for individuals eager to support others in their travel journey.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information on destinations and policies.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication and interpersonal skills

Customer service experience

Time management

Attention to detail

Positive attitude

Job description

A travel industry company in Marlborough, New Zealand is seeking a Customer Service Representative to assist clients with travel inquiries and bookings. Ideal candidates will have strong communication skills and a positive attitude. Responsibilities include responding to customer requests, providing guidance, and ensuring a seamless experience. This role offers flexible work options and opportunities for growth within the travel sector, making it perfect for individuals eager to support others in their travel journey.