Remote Travel Support Specialist | Flexible Schedule & Perks

Kopp Travels; Hamilton; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

100% remote position

Flexible scheduling

Travel perks and exclusive discounts

Ongoing training and guidance

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This 100% remote role is ideal for someone who loves helping people, pays close attention to detail, and is passionate about travel and customer experience.

You will assist with bookings, changes, cancellations, and special requests, provide destination information and policy details, and follow up to ensure

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality a plus).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Skills

Communication skills

Customer service experience

Organization

Detail-oriented

Tech-savvy

Travel knowledge

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This 100% remote role is ideal for someone who loves helping people, pays close attention to detail, and is passionate about travel and customer experience.

You will assist with bookings, changes, cancellations, and special requests, provide destination information and policy details, and follow up to ensure