Flexible Remote Travel Support Specialist

Kopp Travels; Tauranga; On-site; NZD 71,000 - 88,000; Full time

Benefits offered by this job

100% remote position

Growth opportunities

Travel perks & discounts

Ongoing training & guidance

Job summary

Kopp Travels USA is hiring a Travel Customer Support Specialist for a 100% remote position. You will assist clients from booking through return, handling inquiries, changes, and special requests with accuracy and care.

The ideal candidate enjoys helping people, communicates clearly, and is comfortable using booking platforms and systems. Remote work offers flexible scheduling and opportunities for professional growth within the agency.

Qualifications

• Clear and professional written and verbal communication
• Experience delivering excellent customer service
• Able to manage multiple inquiries with accuracy and empathy

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, policies, and requirements
• Follow up to confirm trip details and satisfaction
• Handle questions with empathy and problem-solving skills

Skills

Excellent communication

Customer service

Detail oriented

Tools

Booking platforms & systems

Job description

Kopp Travels USA is hiring a Travel Customer Support Specialist for a 100% remote position. You will assist clients from booking through return, handling inquiries, changes, and special requests with accuracy and care.

The ideal candidate enjoys helping people, communicates clearly, and is comfortable using booking platforms and systems. Remote work offers flexible scheduling and opportunities for professional growth within the agency.