Remote Travel Support Specialist | Flexible Hours & Perks

Kopp Travels; Palmerston North; On-site; NZD 71,000 - 102,000; Full time

Benefits offered by this job

Remote work

Travel perks

Job summary

Kopp Travels USA is hiring a Travel Customer Support Specialist to assist clients from booking through return. You will respond to inquiries, help with bookings, changes, and cancellations, and share accurate travel information.

A service-driven attitude, great communication, and attention to detail are essential. The role is 100% remote with flexible scheduling, offers growth opportunities, and includes travel perks and industry discounts to enhance the experience for clients and teammates

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience is preferred but not required.
• Organized, dependable and detail oriented.
• Comfortable using technology and learning booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle questions with empathy and strong problem-solving skills.

Skills

Excellent written and verbal comms

Customer service experience

Organized and detail oriented

Tech-savvy with booking platforms

Job description

Kopp Travels USA is hiring a Travel Customer Support Specialist to assist clients from booking through return. You will respond to inquiries, help with bookings, changes, and cancellations, and share accurate travel information.

A service-driven attitude, great communication, and attention to detail are essential. The role is 100% remote with flexible scheduling, offers growth opportunities, and includes travel perks and industry discounts to enhance the experience for clients and teammates