Remote Travel Concierge & Support Specialist

Kopp Travels; Tauranga; On-site; NZD 50,000 - 62,000; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Ongoing training

Growth opportunities

Job summary

Kopp Travels is seeking a Travel Customer Representative to support clients from booking through return. You will handle inquiries, provide booking updates, and ensure exceptional service across channels.

The role emphasizes clear communication, travel knowledge, and proactive problem-solving in a fully remote setup with training and discounts. Join a team passionate about creating memorable travel experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Clear communication

Customer service

Organized

Tech savvy

Travel knowledge

Tools

Booking platforms

Job description

Kopp Travels is seeking a Travel Customer Representative to support clients from booking through return. You will handle inquiries, provide booking updates, and ensure exceptional service across channels.

The role emphasizes clear communication, travel knowledge, and proactive problem-solving in a fully remote setup with training and discounts. Join a team passionate about creating memorable travel experiences.