Remote Travel Support Specialist – Customer Care Pro

Kopp Travels; Wellington; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Travel perks and exclusive industry  

Flexible scheduling

Opportunities for growth

Ongoing training and guidance

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support clients from booking through return home. This remote role rewards helpful, detail‑oriented service with flexible scheduling and ongoing training.

The ideal candidate enjoys travel, communicates clearly, and thrives in a fast paced environment, providing accurate destination information and handling changes with care.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality a plus).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Tech-savvy

Travel passion

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support clients from booking through return home. This remote role rewards helpful, detail‑oriented service with flexible scheduling and ongoing training.

The ideal candidate enjoys travel, communicates clearly, and thrives in a fast paced environment, providing accurate destination information and handling changes with care.