Remote Travel Support Specialist - Flexible Hours & Perks

Kopp Travels; Dunedin; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Travel perks

Flexible scheduling

Job summary

Kopp Travels is seeking a Travel Customer Support Specialist to assist clients throughout their journey—from booking to return home. You will respond to inquiries, help with bookings and changes, and provide accurate destination and policy information.

The ideal candidate is passionate about travel, detail-oriented, and comfortable using booking platforms. This remote role offers growth opportunities and exclusive industry discounts.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience; travel or hospitality background is a plus.
• Organized, dependable and detail-oriented.
• Comfortable using technology and learning booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and problem-solving skills.

Skills

Excellent written and verbal沟通

Customer service experience

Organized and detail-oriented

Tech-savvy; learns booking platforms

Tools

Booking platforms

Job description

Kopp Travels is seeking a Travel Customer Support Specialist to assist clients throughout their journey—from booking to return home. You will respond to inquiries, help with bookings and changes, and provide accurate destination and policy information.

The ideal candidate is passionate about travel, detail-oriented, and comfortable using booking platforms. This remote role offers growth opportunities and exclusive industry discounts.