Remote Travel Concierge & Support Specialist

Kopp Travels; Nelson; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Growth opportunities

Travel discounts

Training and support

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support clients from booking through return. This role suits someone who enjoys helping people, paying attention to detail, and is passionate about travel and customer experience.

Ideal candidates will have excellent communication, customer service experience, and be organized and tech‑savvy. The position offers 100% remote work with flexible scheduling, growth opportunities, and travel perks within a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality a plus).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Communication skills

Customer service

Organized and detail-oriented

Tech-savvy

Travel enthusiasm

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support clients from booking through return. This role suits someone who enjoys helping people, paying attention to detail, and is passionate about travel and customer experience.

Ideal candidates will have excellent communication, customer service experience, and be organized and tech‑savvy. The position offers 100% remote work with flexible scheduling, growth opportunities, and travel perks within a supportive team.