Remote Travel Concierge & Support Specialist

Kopp Travels; Christchurch; Remote; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Growth opportunities

Travel discounts

Training & support

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to guide clients from booking through return, delivering exceptional service and accurate travel information. The role suits someone who loves travel and helping others, with a focus on accuracy and empathy.

The position offers 100% remote work with flexible scheduling, growth opportunities within the agency, travel perks, and ongoing training. Strong communication and organizational skills are essential for success.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience preferred.
• Organized, dependable and detail-oriented.
• Comfortable using technology and learning booking platforms.
• Passionate about travel and helping others.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent written and verbal comms

Customer service experience

Organized and detail-oriented

Tech-savvy and adaptable

Passionate about travel

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to guide clients from booking through return, delivering exceptional service and accurate travel information. The role suits someone who loves travel and helping others, with a focus on accuracy and empathy.

The position offers 100% remote work with flexible scheduling, growth opportunities within the agency, travel perks, and ongoing training. Strong communication and organizational skills are essential for success.