Remote Travel Concierge & Support Specialist

Kopp Travels; Auckland; On-site; NZD 71,000 - 109,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Training and support

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return, delivering friendly, accurate information and proactive problem solving. This 100% remote role offers flexible scheduling, opportunities for growth within the agency, travel perks and exclusive industry discounts, plus ongoing training and a supportive team environment.

Excellent written and verbal communication skills are essential, as is comfort navigating booking platforms

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return, delivering friendly, accurate information and proactive problem solving. This 100% remote role offers flexible scheduling, opportunities for growth within the agency, travel perks and exclusive industry discounts, plus ongoing training and a supportive team environment.

Excellent written and verbal communication skills are essential, as is comfort navigating booking platforms