Remote Travel Support Specialist | Flexible Hours, Growth

Kopp Travels

Rotorua

On-site

NZD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to support clients from booking through return. The role emphasizes helping travelers, attention to detail, and a passion for great customer experience.

This 100% remote position offers flexible scheduling, opportunities for growth within the agency, and exclusive industry discounts on travel perks. You will engage with clients via email, phone, and messaging platforms, providing accurate information and empathetic

Qualifications

Excellent written and verbal communication skills.
Customer service experience (travel or hospitality experience is a plus, but not required).
Organized, dependable, and detail-oriented.
Comfortable using technology and learning booking platforms and systems.
Passionate about travel and helping others create memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
Assist with travel bookings, changes, cancellations, and special requests
Provide accurate information about destinations, travel requirements, and agency policies
Follow up with clients to confirm trip details and overall satisfaction
Handle questions or concerns with empathy, professionalism, and strong problem-solving skills