Remote Travel Customer Support Specialist

Kopp Travels; Christchurch; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Travel perks

Growth opportunities

Job summary

Kopp Travels is seeking a Travel Customer Representative to support clients from booking to return home. You will answer inquiries, assist with bookings, changes, and updates, and ensure every interaction reflects our dedication to exceptional service.

This is a fully remote role with flexible scheduling, offering growth opportunities, travel perks, and industry discounts. You will work with a supportive team, using booking platforms and systems to help clients plan unforgettable experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and learning booking platforms.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving.

Skills

Excellent verbal and written沟通

Tools

Booking platforms

Job description

Kopp Travels is seeking a Travel Customer Representative to support clients from booking to return home. You will answer inquiries, assist with bookings, changes, and updates, and ensure every interaction reflects our dedication to exceptional service.

This is a fully remote role with flexible scheduling, offering growth opportunities, travel perks, and industry discounts. You will work with a supportive team, using booking platforms and systems to help clients plan unforgettable experiences.