Remote Travel Customer Support Specialist

Almaaventurera; Napier; Remote; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Remote role

Full training

Growth opportunities

Travel perks

Remote team environment

Job summary

Almaaventurera in Napier, NZ is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel questions, providing trip support, and ensuring a smooth experience from start to finish.

Ideal candidates are highly organized, with strong communication skills, and passionate about travel. Training is provided and the role offers growth within a travel-focused company.

Qualifications

• Excellent written and verbal communication across channels.
• Customer service experience in travel or related fields preferred.
• Highly organized, dependable and detail oriented.
• Comfortable working independently from a remote setup.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining a positive customer experience.

Skills

Communication skills

Customer service experience

Organizational skills

Attention to detail

Independent work

Adaptability

Passion for travel

Job description

Almaaventurera in Napier, NZ is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel questions, providing trip support, and ensuring a smooth experience from start to finish.

Ideal candidates are highly organized, with strong communication skills, and passionate about travel. Training is provided and the role offers growth within a travel-focused company.