Remote Travel Support Specialist with Perks & Growth

Getaway Travel Agency; Tauranga; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks and discounts

Flexible scheduling

Growth opportunities

Job summary

Getaway Travel Agency seeks a Travel Customer Representative to support clients from booking to return, handling inquiries and updates with a commitment to exceptional service.

Ideal candidates possess excellent communication, travel industry experience, organization, and comfort with booking platforms. This role offers 100% remote work with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (travel or hospitality preferred).
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal and written communication

Customer service

Attention to detail

Organized and proactive

Tech-savvy booking platforms

Tools

Booking platforms

Job description

Getaway Travel Agency seeks a Travel Customer Representative to support clients from booking to return, handling inquiries and updates with a commitment to exceptional service.

Ideal candidates possess excellent communication, travel industry experience, organization, and comfort with booking platforms. This role offers 100% remote work with flexible scheduling and opportunities for growth within the agency.