Remote Travel Concierge & Support Specialist

Elevationtravelpartners; New Plymouth; On-site; NZD 42,000 - 54,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

As a remote team member, you will provide email, chat, and phone support, share destination guidance, help with itinerary changes, and follow up before departure to ensure outstanding client satisfaction.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized and able to manage multiple tasks.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Skills

Friendly communication

Professional communication

Customer support experience

Reliable and organized

Tech-savvy

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

As a remote team member, you will provide email, chat, and phone support, share destination guidance, help with itinerary changes, and follow up before departure to ensure outstanding client satisfaction.