Remote Travel Customer Support Specialist

Elevationtravelpartners; Nelson; Remote; NZD 42,000 - 66,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service specialist to support clients with trip preparation and throughout their travel experience. You will answer questions, assist with requests, and help travelers feel confident and prepared.

Ideal candidates are friendly, organized, and comfortable using online tools. Prior customer support experience is preferred, with a genuine interest in travel and client satisfaction.

Qualifications

• Excellent verbal and written communication in English.
• Prior customer support experience preferred.
• Able to multitask and manage travel-related queries.
• Basic familiarity with online travel tools.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support

Reliable and organized

Online tools proficiency

Travel interest

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service specialist to support clients with trip preparation and throughout their travel experience. You will answer questions, assist with requests, and help travelers feel confident and prepared.

Ideal candidates are friendly, organized, and comfortable using online tools. Prior customer support experience is preferred, with a genuine interest in travel and client satisfaction.