Remote Travel Customer Support Specialist

Elevationtravelpartners; Wellington; Remote; NZD 42,000 - 54,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service representative to assist clients with trip preparation and support throughout their travel experience. The role focuses on answering questions, managing requests, and helping travelers feel confident and prepared.

You will handle inquiries via email, chat, and phone, support itinerary changes, and provide destination information. A friendly, professional demeanour and prior customer support experience are ideal for delivering

Qualifications

• Experience in customer support or service environments.
• Excellent written and verbal communication.
• Able to manage multiple requests and prioritize tasks.
• Comfortable using online tools and software.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer service

Communication

Organizational skills

Tech-savvy

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service representative to assist clients with trip preparation and support throughout their travel experience. The role focuses on answering questions, managing requests, and helping travelers feel confident and prepared.

You will handle inquiries via email, chat, and phone, support itinerary changes, and provide destination information. A friendly, professional demeanour and prior customer support experience are ideal for delivering