Remote Travel Concierge | Guest Services & Support

Elevationtravelpartners; Auckland; Remote; NZD 42,000 - 65,000; Full time

Benefits offered by this job

100% remote

Flexible hours

Structured training resources

Collaborative team

Growth opportunities

Job summary

Elevationtravelpartners is seeking a Remote Guest Services Representative – Travel to provide attentive support to travelers throughout their journey. The role focuses on resolving inquiries, assisting with bookings, and ensuring a positive client experience in a 100% remote environment.

You will communicate clearly across channels, manage travel policies, and coordinate trip details while working independently.

Qualifications

• Excellent customer-service mindset.
• Clear written and verbal communication.
• Detail-oriented and dependable.
• Able to work independently in a remote setting.
• Familiar with digital booking and communication tools.

Responsibilities

• Respond to traveler inquiries across channels.
• Assist with bookings updates and special travel requests.
• Explain travel policies and trip preparation details.
• Monitor upcoming trips and confirm arrangements with clients.
• Maintain professional and courteous communication at all times.

Skills

Customer service

Written communication

Verbal communication

Detail oriented

Remote work

Digital platforms

Job description

Elevationtravelpartners is seeking a Remote Guest Services Representative – Travel to provide attentive support to travelers throughout their journey. The role focuses on resolving inquiries, assisting with bookings, and ensuring a positive client experience in a 100% remote environment.

You will communicate clearly across channels, manage travel policies, and coordinate trip details while working independently.