Remote Travel Concierge & Guest Support

Elevationtravelpartners; Nelson; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

100% remote role

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities within the org

Job summary

Elevationtravelpartners is seeking a Remote Guest Services Representative – Travel to support travelers from home. You will respond to inquiries across channels, assist with bookings, and explain travel policies to ensure smooth arrangements.

We value a customer-service mindset, clear written and verbal communication, and the ability to work independently in a remote setting. Training resources and a collaborative team environment help you grow within the company.

Qualifications

• Strong customer-service mindset.
• Clear written and verbal communication skills.
• Detail-oriented and dependable.
• Comfortable working independently in a remote setting.
• Ability to adapt to digital booking and communication platforms.

Responsibilities

• Respond to traveler inquiries and provide assistance across communication channels
• Support booking updates and special travel requests
• Share clear details about travel policies and trip preparation
• Monitor upcoming trips and confirm arrangements with clients
• Maintain professional and courteous communication at all times

Skills

Customer service

Communication

Attention to detail

Remote work

Digital platforms

Tools

Booking platforms

Remote tools

Job description

Elevationtravelpartners is seeking a Remote Guest Services Representative – Travel to support travelers from home. You will respond to inquiries across channels, assist with bookings, and explain travel policies to ensure smooth arrangements.

We value a customer-service mindset, clear written and verbal communication, and the ability to work independently in a remote setting. Training resources and a collaborative team environment help you grow within the company.