Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Napier; On-site; NZD 42,000 - 52,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and travel support. The role focuses on answering questions, managing requests, and helping travelers feel confident and prepared.

You'll handle inquiries via email, chat, and phone, support itinerary updates, provide destination information, and follow up with travelers before departure, ensuring a smooth and positive experience.

Qualifications

• Friendly, professional communication style.
• Customer support experience preferred.
• Reliable and organized with attention to detail.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support experience

Reliable and organized

Tech-savvy with online tools

Travel passion

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and travel support. The role focuses on answering questions, managing requests, and helping travelers feel confident and prepared.

You'll handle inquiries via email, chat, and phone, support itinerary updates, provide destination information, and follow up with travelers before departure, ensuring a smooth and positive experience.