Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Auckland; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Training

Career development

Job summary

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to assist clients before, during, and after trips. In this remote role, you will provide customer support, handle travel-related requests, and help ensure each traveler has a smooth and enjoyable experience.

Ideal candidates will have excellent communication and interpersonal skills, organized and able to manage multiple requests, and a willingness to learn online systems quickly.

Qualifications

• Excellent communication and interpersonal skills required.
• Customer service experience preferred (hospitality or travel helpful).
• Strong organizational abilities and multitasking capability.
• Able to learn and use online travel systems quickly.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Assist with reservation updates, itinerary adjustments, and cancellations.
• Provide accurate information about destinations, travel requirements, and procedures.
• Confirm travel details and follow up as departure dates approach.
• Address concerns professionally and work toward timely resolutions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Organization

Tech-savvy

Travel enthusiasm

Tools

Online systems

Job description

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to assist clients before, during, and after trips. In this remote role, you will provide customer support, handle travel-related requests, and help ensure each traveler has a smooth and enjoyable experience.

Ideal candidates will have excellent communication and interpersonal skills, organized and able to manage multiple requests, and a willingness to learn online systems quickly.