Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Hamilton; Remote; NZD 28,000 - 39,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Hamilton, NZ, to assist clients with trip preparation and support throughout their travel experience. The role focuses on answering questions, managing requests, and helping travelers feel confident and prepared.

The ideal candidate communicates professionally, has customer support experience, and is reliable and organized.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer service experience

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Hamilton, NZ, to assist clients with trip preparation and support throughout their travel experience. The role focuses on answering questions, managing requests, and helping travelers feel confident and prepared.

The ideal candidate communicates professionally, has customer support experience, and is reliable and organized.