Remote Tech Support Agent — Night Shifts (6-Month Temp)

Randstad Group; Wellington; Remote; NZD 30,000 - 39,000; Full time

Job summary

Randstad Group in New Zealand is seeking a Technical Customer Support Representative for a 6-month assignment. The full-time, work-from-home role starts ASAP with Thurs-Sun 9PM–7AM shifts, plus 3 weeks of paid training and a potential extension.

You will be the first point of contact, troubleshooting technical issues by phone, logging incidents, and supporting customers through their tech questions in a diverse, supportive environment.

Qualifications

• The ideal candidate will have a solid background in customer service or contact centres.
• Experience in a call centre environment (preferred).
• Previous experience in a customer-focused role (essential).
• Strong communication skills – both written and verbal.
• Excellent system skills and a confident understanding of technology.
• Problem-solving skills.
• Clear criminal history and credit check.
• NZ residency or citizenship.

Responsibilities

• Be the first point of contact, providing technical customer service over the phone
• Troubleshoot technical issues with customers
• Log incidents and manage support processes

Skills

Communication skills

Customer service

Call centre experience

Technical troubleshooting

Problem-solving

Education

High school graduate

Job description

Randstad Group in New Zealand is seeking a Technical Customer Support Representative for a 6-month assignment. The full-time, work-from-home role starts ASAP with Thurs-Sun 9PM–7AM shifts, plus 3 weeks of paid training and a potential extension.

You will be the first point of contact, troubleshooting technical issues by phone, logging incidents, and supporting customers through their tech questions in a diverse, supportive environment.