Technical Help Desk Representatives

Randstad New Zealand; Wellington; On-site; NZD 36,000 - 37,000; Full time

Benefits offered by this job

3 weeks paid training

Job summary

Randstad New Zealand in Wellington is seeking a Technical Customer Support Representative to join a diverse, supportive team. This temporary role offers 3-6 months of assignments, an ASAP start, and an evening shift (7 PM–7 AM) with possible weekend work in a central Wellington office.

You will be the first point of contact for technical customer service, troubleshoot issues, log incidents, and support customers by phone.

Qualifications

• Experience in a call centre environment (preferred).
• Previous experience in a customer-focused role (essential).
• Strong communication skills - both written and verbal.
• Excellent system skills and a confident understanding of technology.
• Problem-solving skills.
• Clear criminal history and credit check.
• NZ residency or citizenship.

Responsibilities

• Be the first point of contact, providing technical customer service over the phone.
• Troubleshoot technical issues with customers.
• Log incidents and manage support processes.

Skills

Customer service

call centre

contact centre

technical helpdesk

Education

High school graduate

College/Pre-University & CC

Job description

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!

The Role

• Position: 1 temporary position available (chance of extension)
• Duration: 3-6 month assignments
• Start date: ASAP
• Hourly rate: $26-$27 per hour + 8% Holiday pay
• Shift: Must be flexible with days and hours throughout the week, this is likely an evening shift. Must be available between the hours of 7PM - 7AM
• They operate 7 days a week. Potential weekend work.
• 3 weeks of paid training
• Central Wellington location in a modern office
• Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, You Will

• Be the first point of contact, providing technical customer service over the phone
• Troubleshoot technical issues with customers
• Log incidents and manage support processes

Sound like you?

Role

The ideal candidate will have a solid background in customer service or contact centres. To succeed in this role, you MUST have:

• Experience in a call centre environment (preferred)
• Previous experience in a customer-focused role (essential)Strong communication skills - both written and verbal
• Excellent system skills and a confident understanding of technology
• Problem-solving skills
• Clear criminal history and credit check
• NZ residency or citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

Customer service, call centre, contact centre, technical helpdesk

Qualifications

• high school graduate

education

College/Pre-University&CC