Desktop Support Engineer at Rex Tec

Rex Tec; Dunedin; On-site; NZD 50,000 - 65,000; Full time

Job summary

Rex Tec seeks a Desktop Support Engineer in Dunedin to provide day-to-day on-site and remote desktop support. The role covers troubleshooting hardware, software, and applications, with emphasis on Windows 10-11, Office 365, and basic Apple support. Expect involvement with ticketing systems and third-party vendors as needed.

The position supports weekdays with potential weekend coverage, and offers on-site work in Dunedin with opportunities for career growth within Rex Technologies.

Qualifications

• Experience with desktop troubleshooting across Windows and macOS environments.
• Familiarity with ITSM ticketing systems and remote support processes.
• Knowledge of basic network concepts and printer troubleshooting.

Responsibilities

• Provide day-to-day on-site and remote desktop support.
• Troubleshoot hardware, software, and application issues in tickets.
• Assist users with AV, printers, and network connectivity.
• Manage Windows 10-11, Microsoft 365 apps, and basic Apple support.

Skills

ServiceNow ITSM

SCCM

Active Directory

Networking

Windows 10-11

Office 365

Printer support

Job description

Desktop Support Engineer - Rex Tec

Location: Dunedin, South, NZ. Full time on site position offers great opportunities for career growth.

Job Locations

Auckland, Blenheim, Christchurch, Dunedin, Greymouth, Hamilton, Hokitika, Invercargill, Napier, Nelson, Palmerston North, Picton, Queenstown, Rotorua, Tauranga, Wellington.

About the job

Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across globally.

About Us

Rex Technologies, a leading IT Managed and infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e., from consulting, procurement, maintenance support all the way to Green Disposal and data destruction - all under one roof. Rextech Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 180 countries worldwide.

Job Description

Desktop Support Engineer Roles & responsibilities:

• Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
• Desktop Support provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customers' various core operating systems and platforms, and be able to provide support and apply desktop fault resolution for the approved application suite.
• Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting.
• Functions include: Windows 10-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Excellent communication relationship-building and internal customer service skills.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Provide first level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 11, Windows 10 and Microsoft Office 2019, 2021 and 365, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, printers.
• Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
• Perform other duties as assigned.
• Provide L1-L2 support to non-network attached printers.

Job Details

Job Types: Casual, Freelance. Schedule: Weekends only. Experience: Desktop Support: 1 year (Required). Network support: 1 year (Preferred). Licence/Certification: CCNA (Preferred). Job Types: Casual, Freelance, Internship. Work Location: In person.