Customer Support - Night Shift

Aotearoa New Zealand Association of Social Workers

Henderson-Massey

On-site

NZD 48,000 - 62,000

Full time

5 days ago

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Job summary

Grinding Gear Games in West Auckland is hiring for a full-time Customer Support role on a 12am–8am night shift. This on-site position is based in Henderson, Auckland, New Zealand, and supports players across multiple channels.

You will moderate in-game chat and forums and assist players by email, private message, and live chat. The ideal candidate has excellent English, strong communication, and multitasking in a busy gaming environment.

Qualifications

Excellent written and verbal communication are required.
Strong command of English language, both written and spoken.
Able to multitask and prioritise in a busy support environment.
Proficient with computers and common software tools.
Interest in online games and gaming community a plus.

Responsibilities

Moderating in-game chat and forums.
Assisting customers via email, private message, and live chat.

Skills

Communication skills

English proficiency

Organized

Multitasking

Technical aptitude

Long-term position

Online games experience

Job description

Based in West Auckland, Grinding Gear Games is searching for full time Customer Support staff to handle a wide variety of customer service-related tasks across a 12am - 8am night shift.

Location: On-site in Henderson, Auckland, New Zealand
Full time position - 40 hours a week

Key responsibilities include:

Moderating in-game chat and our forums

Assisting customers via email, private message, and live chat

To be suitable for this role you should:

Have exceptional communication skills

Have a high level of written and spoken English

Be organised and hard working

Have the ability to multitask and prioritise work when required

Have excellent computer and technical skills

Be seeking a long term position

Have experience with online games