Technical Customer Service Representative - Night Shift

Randstad Group; Wellington; Remote; NZD 30,000 - 39,000; Full time

Job summary

Randstad Group in New Zealand is seeking a Technical Customer Support Representative for a 6-month assignment. The full-time, work-from-home role starts ASAP with Thurs-Sun 9PM–7AM shifts, plus 3 weeks of paid training and a potential extension.

You will be the first point of contact, troubleshooting technical issues by phone, logging incidents, and supporting customers through their tech questions in a diverse, supportive environment.

Qualifications

• The ideal candidate will have a solid background in customer service or contact centres.
• Experience in a call centre environment (preferred).
• Previous experience in a customer-focused role (essential).
• Strong communication skills – both written and verbal.
• Excellent system skills and a confident understanding of technology.
• Problem-solving skills.
• Clear criminal history and credit check.
• NZ residency or citizenship.

Responsibilities

• Be the first point of contact, providing technical customer service over the phone
• Troubleshoot technical issues with customers
• Log incidents and manage support processes

Skills

Communication skills

Customer service

Call centre experience

Technical troubleshooting

Problem-solving

Education

High school graduate

Job description

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!

The Role:

• Position: 1 temporary position available (chance of extension or permanent)
• Duration: 6 month assignment
• Start date: ASAP
• Full time work from home - no requirement to be in office
• Shift: Thurs/Fri/Sat/Sun 9PM - 7AM x4 10 hour shifts
• 3 weeks of paid training
• Central Wellington location in a modern office
• Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, you will:

• Be the first point of contact, providing technical customer service over the phone
• Troubleshoot technical issues with customers
• Log incidents and manage support processes

Sound like you?

The ideal candidate will have a solid background in customer service or contact centres. To succeed in this role, you MUST have:

• Experience in a call centre environment (preferred)
• Previous experience in a customer-focused role (essential)
• Strong communication skills – both written and verbal
• Excellent system skills and a confident understanding of technology
• Problem-solving skills
• Clear criminal history and credit check
• NZ residency or citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service, call centre, contact centre, technical helpdesk

qualifications

• high school graduate

education

College/Pre-University