Hybrid Inbound Care Support Specialist

Randstad Digital New Zealand; Auckland; Hybrid; NZD 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid work (2 days WFH)

Job summary

Randstad Digital New Zealand is seeking a compassionate inbound support representative in Auckland. You will be the first point of contact, offering reassurance, guidance, and practical solutions to seniors and community members, with a focus on high-quality service.

The role involves inbound calls, a 6-week training program, and a transition to a hybrid work arrangement (onsite + 2 days WFH) after induction.

Qualifications

• Demonstrated compassion and empathy in customer interactions.
• Experience handling inbound calls with a focus on first-contact resolution.
• Comfort navigating databases and learning new software quickly.

Responsibilities

• Handle inbound customer inquiries with empathy and professionalism.
• Provide reassurance, guidance, and practical solutions to callers.
• Maintain accurate information in CRM and coordinate with internal teams.

Skills

Compassion

Contact centre experience

Tech confidence

Clear communication

Resilience

Education

College/Pre-University

Tools

Salesforce

Microsoft Office

Job description

Randstad Digital New Zealand is seeking a compassionate inbound support representative in Auckland. You will be the first point of contact, offering reassurance, guidance, and practical solutions to seniors and community members, with a focus on high-quality service.

The role involves inbound calls, a 6-week training program, and a transition to a hybrid work arrangement (onsite + 2 days WFH) after induction.