IT Service Desk Specialist – 1st Line Support (Hybrid)

Infosys; Wellington; Hybride; NZD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Résumé du poste

Infosys in Wellington, New Zealand is hiring a Service Desk Analyst to provide high-quality technical and operational support to customers, managing incidents and requests with clear ownership. You will report to the First Response Team Leader and work within a hybrid environment in Wellington.

The role requires 2+ years in IT operations or service desks, strong communication skills, and familiarity with Networking, AD, Citrix, MS Teams and Office365.

Qualifications

• Essential incident and request management with accurate classification and fast resolution
• Provide 1st line support, aiming to fix 70%+ incidents on first contact
• Understanding of ITIL and service delivery principles
• Strong communication and client advocacy to minimize business impact

Responsabilités

• Report to the First Response Team Leader – Government Service Desk.
• Provide BAU technical and operational support for allocated products and services.
• Restore services within SLAs and minimise penalties.
• Maintain and improve knowledge base and client communications.

Connaissances

Incident and Request Management

First contact support

Analytical problem solving

Customer advocacy

Communication skills

Formation

Technology-related qualification

Outils

Networking

Active Directory

Citrix

Microsoft Teams

Office365

Description du poste

Infosys in Wellington, New Zealand is hiring a Service Desk Analyst to provide high-quality technical and operational support to customers, managing incidents and requests with clear ownership. You will report to the First Response Team Leader and work within a hybrid environment in Wellington.

The role requires 2+ years in IT operations or service desks, strong communication skills, and familiarity with Networking, AD, Citrix, MS Teams and Office365.