Onsite Level 2 IT Service Desk Engineer – Auckland

RGIT Australia; Orewa; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Certification support

Career progression

Job summary

efex is seeking an on-site Level 2 Service Desk Engineer to support a key childcare client in Orewa, Auckland. You’ll be the primary on-site technical resource, handling advanced IT support, infrastructure upgrades and project work.

Join a national MSP with a strong client focus, delivering reliable, high-quality IT services. You’ll collaborate with project teams, manage incidents and help improve the client’s technology landscape.

Qualifications

• 3–5+ years’ experience supporting client environments, ideally within an MSP
• Strong communication skills with a customer-first approach
• Ability to own issues and drive them to resolution
• Comfort with on-site client engagement and project work
• Willingness to travel to other client sites as needed

Responsibilities

• Provide proactive and reactive IT support across the client environment
• Troubleshoot and resolve infrastructure, server, networking and Microsoft 365 issues
• Support Windows Server, Active Directory, Azure and virtualised environments
• Monitor, maintain and optimise systems to ensure uptime and performance
• Manage incidents through to resolution, updating users throughout
• Accurately maintain tickets, documentation and time records
• Deliver on-site project work including hardware deployments and upgrades
• Collaborate with project teams and account managers for outcomes
• Act as on-site escalation point for complex issues
• Contribute to continuous improvement and knowledge sharing

Skills

Customer-facing

On-site support

Troubleshooting

Project delivery

Communication

Tools

Microsoft 365

Active Directory

Group Policy

Networking

VMware

Hyper-V

Windows Server

Job description

efex is seeking an on-site Level 2 Service Desk Engineer to support a key childcare client in Orewa, Auckland. You’ll be the primary on-site technical resource, handling advanced IT support, infrastructure upgrades and project work.

Join a national MSP with a strong client focus, delivering reliable, high-quality IT services. You’ll collaborate with project teams, manage incidents and help improve the client’s technology landscape.