Level 2 IT Support Engineer: Onsite & Remote

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 60,000 - 85,000; Full time

Job summary

Daraco IT is seeking a Level 2 Support Engineer based in Auckland for onsite and remote customer support across New Zealand and Australia. You will own higher‑level incidents, resolve device and network issues, and assist with Microsoft 365 environments.

The role emphasizes practical troubleshooting, clear communication, and hands-on customer service. The successful candidate will have 2–4 years in Level 2 IT support, strong knowledge of Windows 10/11 and Microsoft 365, plus experience with

Qualifications

• 2–4 years in Level 2 IT support, desktop support or service desk escalation.
• Strong customer-facing communication and punctuality.
• Solid knowledge of Windows 10/11 and Microsoft 365 stack.

Responsibilities

• Provide Level 2 remote and onsite support, taking incidents to resolution.
• Troubleshoot networks, devices, printers and meeting room setups.
• Support onboarding, device builds and application access requests.
• Escalate complex issues with clear notes and next steps.
• Maintain ticket updates, asset records and knowledge base articles.

Skills

Customer service

Onsite support

Remote support

Windows 10/11

Microsoft 365

Active Directory

Intune

Entra ID

Networking

Tools

Active Directory

Entra ID

Intune

Autopilot

VPNs

Job description

Daraco IT is seeking a Level 2 Support Engineer based in Auckland for onsite and remote customer support across New Zealand and Australia. You will own higher‑level incidents, resolve device and network issues, and assist with Microsoft 365 environments.

The role emphasizes practical troubleshooting, clear communication, and hands-on customer service. The successful candidate will have 2–4 years in Level 2 IT support, strong knowledge of Windows 10/11 and Microsoft 365, plus experience with