IT Service Desk Specialist - Windows, VPN & Networking

HCLTech - Australia and New Zealand; Dunedin; On-site; NZD 60,000 - 75,000; Full time

Job summary

HCLTech in Dunedin, NZ is seeking a Service Desk professional with 2–3 years of experience in hardware, software and network support. The role is permanent and involves multi-channel user assistance, incident logging, and adherence to SOPs.

You will diagnose issues, coordinate with higher-level teams, and manage user accounts while performing routine remote support and device provisioning in a global, virtual-first environment.

Qualifications

• Certification requirements for IT support roles.
• Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification.
• ITIL knowledge of V2 or V3, especially Service Desk, Incident, Problem and Change Management.

Responsibilities

• Provide hardware/software/network diagnosis and resolution via phone/email/chat.
• Route issues to internal 2nd/3rd level IT support and coordinate vendor relations.
• Administer user provisioning and use incident systems to document resolutions.
• Respond to tickets from users and manage work orders to closure.
• Perform level 1 remote desktop support and follow SOPs.

Skills

Phone support

Technical call centre

Windows 10/11

Windows Server 2022/2025

Active Directory

Exchange 2019

Remote desktop

SCCM

ITSM tools (ServiceNow)

VPN technologies

Education

MCP/MSCE/MSCA or HDI CSS or Cisco certification

Tools

ServiceNow

SCCM

Active Directory

Exchange 2019

VPN technologies

Remote Desktop

Job description

HCLTech in Dunedin, NZ is seeking a Service Desk professional with 2–3 years of experience in hardware, software and network support. The role is permanent and involves multi-channel user assistance, incident logging, and adherence to SOPs.

You will diagnose issues, coordinate with higher-level teams, and manage user accounts while performing routine remote support and device provisioning in a global, virtual-first environment.