IT Technician

Citywidetech; Waitematā; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Job summary

Citywide Tech, an Auckland-based MSP, seeks a Level 2 IT Support Technician to deliver remote and onsite technical help across diverse customer environments.

You will troubleshoot Windows, networking, and Microsoft 365, while supporting Active Directory, Exchange Online and security tooling. The role blends remote and on-site work with opportunities to grow in cloud, networking and cybersecurity.

Qualifications

• 2+ years of hands-on IT support experience, ideally Level 2
• Good understanding of networking, including DNS, DHCP, TCP/IP and VPNs
• Experience with Active Directory, Windows Server and Group Policy
• Ability to diagnose and resolve technical issues independently
• Strong communication, organisational and customer service skills

Responsibilities

• Provide Level 2 remote and onsite support to business customers
• Troubleshoot Windows 10/11, hardware, software and application issues
• Administer and support Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint and OneDrive
• Troubleshoot networking issues involving DNS, DHCP, TCP/IP, VPNs, Wi-Fi, routers, switches and firewalls
• Support Windows Server, Active Directory and Group Policy environments
• Manage endpoint security, antivirus, patching and monitoring using RMM tools
• Investigate backup failures and assist with data recovery
• Install and configure computers, network equipment and business software
• Assist with Microsoft 365 migrations, new customer setups and IT projects
• Manage support tickets, maintain accurate documentation and communicate with customers throughout the resolution process

Skills

Networking

Windows troubleshooting

Microsoft 365

Active Directory

Communication

Customer service

Problem solving

Tools

N-able RMM

SentinelOne

Autotask

Job description

This is a hands-on role involving remote and onsite support across a variety of customer environments. You will troubleshoot independently, take ownership of technical issues and provide excellent customer service as a Level 2 IT Support Technician.

Key responsibilities

• Provide Level 2 remote and onsite technical support to business customers
• Troubleshoot Windows 10/11, hardware, software and application issues
• Administer and support Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint and OneDrive
• Troubleshoot networking issues involving DNS, DHCP, TCP/IP, VPNs, Wi-Fi, routers, switches and firewalls
• Support Windows Server, Active Directory and Group Policy environments
• Manage endpoint security, antivirus, patching and monitoring using RMM tools
• Investigate backup failures and assist with data recovery
• Install and configure computers, network equipment and business software
• Assist with Microsoft 365 migrations, new customer setups and IT projects
• Manage support tickets, maintain accurate documentation and communicate with customers throughout the resolution process

About you

• 2+ years of hands-on IT support experience, ideally including Level 2 responsibilities
• Good understanding of networking, including DNS, DHCP, TCP/IP and VPNs
• Experience with Active Directory, Windows Server and Group Policy
• Ability to diagnose and resolve technical issues independently
• Strong communication, organisational and customer service skills
• Full New Zealand driver's licence and legal right to work in New Zealand
• Previous experience working for an MSP (desirable)
• Experience with N-able RMM, SentinelOne, Autotask or similar platforms (desirable)

About us

• Citywide Tech is an Auckland-based Managed IT Services Provider (MSP), delivering IT support, Microsoft 365, cybersecurity, networking, cloud services and managed print solutions to businesses across New Zealand.
• Competitive salary based on experience
• Exposure to a wide variety of technologies and customer environments
• Opportunities to develop skills in cloud services, networking and cybersecurity
• A supportive and growing team
• Involvement in IT projects, automation and infrastructure improvements
• A varied role combining remote and onsite technical work