Receptionist

Novotel Hotels; Auckland; Vor Ort; NZD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Career progression

Staff rates

Inclusive culture

Flexible Rosters

Supportive leadership

Free meals

Zusammenfassung

Novotel Auckland Ellerslie is seeking a guest-focused Front Office professional to welcome guests and support smooth operations at the check-in/out desk.

You will promote hotel facilities, upsell to boost occupancy and revenue, and collaborate with all departments to ensure exceptional service and guest satisfaction.

Qualifikationen

• Exceptional communication across written, verbal and non-verbal channels.
• Highly organized with strong attention to detail and initiative.
• Reservations experience is advantageous; familiarity with Opera Cloud or PMS is preferred but not required.

Aufgaben

• Welcome and assist guests, building strong relationships.
• Manage check-in/out, payments, and guest details accurately.
• Promote hotel facilities and upsell to maximise occupancy and revenue.
• Safeguard guest property with proper documentation.
• Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
• Collaborate with all departments for smooth operations.

Kenntnisse

Exceptional communication

Organized & detail-oriented

Flexibility with rotating shifts

Tools

Opera Cloud

TARS Database

PMS (similar)

Jobbeschreibung

Company Description

Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.

Job Description

• Welcome and assist guests, building strong relationships.
• Manage check-in/out, payments, and guest details accurately.
• Promote hotel facilities, actively upselling to maximize occupancy and revenue.
• Safeguard guest property with proper documentation.
• Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
• Work collaboratively with all departments for smooth operations.

Qualifications

• Exceptional communication skills: written, verbal, and non-verbal.
• Highly organized with strong attention to detail and ability to take initiative.
• Previous experience in Reservations is an advantage.
• Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.
• Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays.

Benefits

• Opportunities for further development and worldwide career progression
• Staff & Friends/Family rates at Accor hotels worldwide
• Diverse and inclusive work culture
• EAP Services + Flexible Rosters + Time in Lieu
• Supportive & Inclusive Leadership + Collaborative & Respectful Management
• Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform

Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.