Guest Services Coordinator: Upsell & Guest Experience

NOVOTEL; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Staff & Friends/Family rates

Free meal at work

Anniversary Stay

Weekly pay

Uniform

Worldwide career progression

Job summary

Novotel & Ibis Auckland Ellerslie is seeking a friendly Reservations/Guest Services professional to welcome guests, handle check-in/check-out, and process payments accurately while promoting hotel facilities. You will support upselling to maximize occupancy, protect guest property, and collaborate with departments to ensure smooth operations.

Prior Reservations experience is an advantage, and familiarity with Opera Cloud or PMS is helpful.

Qualifications

• Exceptional communication skills: written, verbal, and non-verbal.
• Highly organized with strong attention to detail and initiative.
• Previous experience in Reservations is an advantage.
• Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.
• Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays.

Responsibilities

• Welcome and assist guests, building strong relationships.
• Manage check-in/out, payments, and guest details accurately.
• Promote hotel facilities, upselling to maximize occupancy and revenue.
• Safeguard guest property with proper documentation.
• Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
• Work collaboratively with all departments for smooth operations.

Skills

Exceptional communication

Reservations experience

Highly organized

Customer service

Tools

Opera Cloud

TARS Database

Job description

Novotel & Ibis Auckland Ellerslie is seeking a friendly Reservations/Guest Services professional to welcome guests, handle check-in/check-out, and process payments accurately while promoting hotel facilities. You will support upselling to maximize occupancy, protect guest property, and collaborate with departments to ensure smooth operations.

Prior Reservations experience is an advantage, and familiarity with Opera Cloud or PMS is helpful.