Porter

Accor; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Access to Accor Academy

Refer-a-friend bonus

Meals on shift

Parental Leave Scheme

Employee Assistance Program

Paid birthday leave

Job summary

Accor is seeking a dedicated customer service professional for Novotel Auckland Airport in Auckland, New Zealand. The role involves welcoming guests, providing exceptional service, maintaining public areas, and supporting guest transport as needed. Candidates should possess strong communication skills, attention to detail, and flexibility for shifts, including weekends. The position offers access to Accor Academy, meals on shift, and a range of employee benefits, including paid birthday leave.

Qualifications

• Flexible with shifts, including weekends.
• Strong attention to detail.
• Confident communicator in person and over the phone.
• Able to anticipate guest needs with good situational awareness.
• Physically fit and comfortable with frequent movement.
• Knowledgeable about local businesses and able to arrange guest transport.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Maintain tidy and well-presented public areas.
• Communicate guest requests promptly and complete clear handovers.
• Support guest transport to and from the terminal.
• Promote and engage guests in our loyalty program.
• Prioritise VIP guests, setting up and delivering amenities.

Skills

Customer service

Attention to detail

Communication

Situational awareness

Physical fitness

Local knowledge

Job description

Novotel Auckland Airportis a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa.

Job Description

• Welcome guests and provide exceptional customer service
• Maintain tidy and well‑presented public areas
• Communicate guest requests promptly and complete clear handovers
• Support guest transport to and from the terminal (where applicable)
• Promote and engage guests in our loyalty program
• Prioritise VIP guests, including setting up and delivering amenities

Qualifications

• Flexible with shifts, including weekends
• Someone with strong attention to detail
• A confident communicator in person and over the phone
• Able to anticipate guest needs with good situational awareness
• Physically fit and comfortable with frequent movement and assisting with luggage
• Knowledgeable about local businesses and able to arrange guest transport when required

Additional Information

• Learn your Way- Access to our Accor Academy so you can Earn while you Learn!
• Accor's refer-a-friend bonus
• Meals on shift
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.