Guest Services Agent / Receptionist

Accorhotel; Queenstown; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Staff meals provided

Uniforms provided

Accor Heartist Benefits

Employee Assistance Program

Shared staff accommodation

Job summary

Novotel Queenstown Lakeside is seeking a professional Guest Services Agent / Receptionist to welcome guests from check-in to check-out, ensuring exceptional service and adherence to hotel standards.

You will handle reservations, billing and guest accounts with discretion, while responding to phone and email enquiries and promoting hotel facilities. The role supports front office operations and requires a team player committed to guest satisfaction.

Qualifications

• Experience in a hotel, motel or front office role is advantageous.
• Strong communication and interpersonal skills are essential.
• Able to work with confidential information and cash handling.

Responsibilities

• Greet and welcome guests, manage check-ins and check-outs promptly and courteously.
• Handle reservations, billing and guest accounts with accuracy and discretion.
• Respond to phone and email enquiries with professional information and assistance.
• Promote hotel facilities, activities and services to maximise guest satisfaction and revenue.
• Ensure compliance with health, safety, and security standards including cash handling and key control.
• Maintain accuracy of front office systems, guest data and internal reporting.
• Support department and hotel management with operational and administrative tasks.

Skills

Customer service

Reservations systems

Attention to detail

Cash handling

Job description

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Key Responsibilities:

• Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.

• Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.

• Manage phone and email enquiries, providing professional assistance and information.

• Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.

• Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.

• Maintain accuracy of front office systems, guest data, and internal reporting.

• Support department and hotel management in operational and administrative tasks.

• This role is not sponsored you required valid work visa in New Zealand to apply

Requirements:

• Experience working in a hotel, motel, or similar reception/front office role ill be advantageous.

Skills & Competencies:

• Excellent customer service and communication skills.

• Proficiency with hotel management and reservations systems.

• Strong attention to detail and organisational skills.

• Ability to handle cash, credit transactions, and confidential information responsibly.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift

• Uniforms washed and launtered daily.

• Incredible AccorHeartist Benefits- including discounted Food & Beverage + Accommodation Worldwide

• Access to ourEmployee Assistance Program

• Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street

• Full Time - Permanent 30 hours week

• Flexibility to work shifts , weekends and public holidays.

• Shared staff accommodation available