Receptionist

Novotel; Auckland; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Staff & Friends/Family rates

Worldwide career progression

Diverse and inclusive work culture

Free meal at work

Anniversary Stay

Weekly Pay

Uniform

Job summary

Novotel Auckland is seeking a guest-focused Front Office/Reservations agent to welcome guests, manage check-in/out, process payments and upsell hotel facilities. You will promote Accor loyalty programs, safeguard guest property, and collaborate across departments to ensure smooth operations.

The role requires strong communication, high organization, and flexibility for a rotating roster including mornings, evenings, weekends, and public holidays.

Qualifications

• Exceptional written, verbal, and non-verbal communication.
• Highly organized with strong attention to detail and initiative.
• Previous Reservations experience is an advantage.
• Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.
• Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays.

Responsibilities

• Welcome and assist guests, building strong relationships.
• Manage check-in/out, payments, and guest details accurately.
• Promote hotel facilities and upsell to maximize occupancy and revenue.
• Safeguard guest property with proper documentation.
• Promote Accor loyalty programs to enhance guest satisfaction.
• Collaborate with all departments for smooth operations.

Skills

Exceptional communication

Highly organized

Experience in Reservations

Familiarity with Opera Cloud

Tools

Opera Cloud

TARS Database

Job description

• Welcome and assist guests, building strong relationships.
• Manage check-in/out, payments, and guest details accurately.
• Promote hotel facilities, actively upselling to maximize occupancy and revenue.
• Safeguard guest property with proper documentation.
• Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
• Work collaboratively with all departments for smooth operations.

Qualifications

• Exceptional communication skills: written, verbal, and non-verbal.
• Highly organized with strong attention to detail and ability to take initiative.
• Previous experience in Reservations is an advantage.
• Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.
• Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays.

Additional Information

• Opportunities for further development and worldwide career progression
• Staff & Friends/Family rates at Accor hotels worldwide
• Diverse and inclusive work culture
• Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform

Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.