Guest services agent / receptionist

Accor Hotels; Queenstown; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Staff meals provided on shift

Uniforms cleaned daily

Accor Heartist Benefits

Employee Assistance Program

Location: Novotel Queenstown Lakeside

Shared staff accommodation

Job summary

Novotel Queenstown Lakeside is seeking a Guest Services Agent / Receptionist to deliver exceptional guest experiences from check-in to check-out. You will manage reservations, handle billing, and respond to enquiries while promoting hotel facilities and services.

The role requires strong customer service, excellent communication, and cash-handling skills, with a focus on accuracy in front-office systems. Located at 6 Earl Street, Queenstown, NZ.

Qualifications

• Experience in hotel, motel, or front desk is advantageous.
• Excellent customer service and communication skills are essential.
• Proficiency with hotel management and reservations systems.

Responsibilities

• Greet and welcome guests; manage check-ins and check-outs promptly and courteously.
• Handle reservations, billing, and guest accounts with confidentiality.
• Manage phone and email enquiries with professional assistance.
• Promote hotel facilities, activities and services to maximise guest satisfaction and revenue.
• Ensure compliance with health, safety, and security standards including cash handling and key control.
• Maintain accuracy of front office systems, guest data and internal reporting.
• Support department and hotel management with operational and administrative tasks.
• This role is not sponsored you required valid work visa in New Zealand to apply.

Skills

Customer service

Communication skills

Cash handling

Attention to detail

Organisational skills

Tools

Hotel management system

Job description

Company Description

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Job Description

Key Responsibilities

• Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.
• Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.
• Manage phone and email enquiries, providing professional assistance and information.
• Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.
• Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.
• Maintain accuracy of front office systems, guest data, and internal reporting.
• Support department and hotel management in operational and administrative tasks.
• This role is not sponsored you required valid work visa in New Zealand to apply

Qualifications

Requirements

• Experience working in a hotel, motel, or similar reception/front office role ill be advantageous.
• Skills & Competencies:
  • Excellent customer service and communication skills.
  • Proficiency with hotel management and reservations systems.
  • Strong attention to detail and organisational skills.
  • Ability to handle cash, credit transactions, and confidential information responsibly.

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms washed and laundered daily.
• Incredible AccorHeartist Benefits- including discounted Food & Beverage + Accommodation Worldwide
• Access to ourEmployee Assistance Program
• Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
• Full Time - Permanent 30 hours week
• Flexibility to work shifts , weekends and public holidays.
• Shared staff accommodation available