Front Office Manager

Novotel Hotels; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Learn your Way - Accor Academy

Typsy access to grow skills

Meals on shift

Staff Parking

Paid birthday leave

Heartist Referral Bonus Programme

Parental Leave Scheme

Employee Assistance Program

Job summary

Novotel Auckland Airport is seeking a capable Front Office Manager to inspire and lead a high-performing Heartist front desk team, delivering exceptional guest experiences and operational excellence in a bustling airport hotel.

You will coach staff, manage rostering and training, drive revenue performance, monitor guest satisfaction, and collaborate with Housekeeping, Reservations, Engineering and other departments to uphold Accor brand standards.

Qualifications

• 2+ years of leadership experience in Front Office or related environment.
• Proven ability to lead a front desk team and deliver exceptional guest service.
• Experience using Opera PMS or similar hotel property management systems.

Responsibilities

• Lead Front Office operations to deliver exceptional guest service and meet hotel targets.
• Oversee guest arrivals, departures, VIP experiences, and lobby services.
• Coach and develop the Front Office team through training and active leadership.
• Monitor revenue, occupancy, upselling, and guest satisfaction to drive performance.
• Collaborate with Housekeeping, Reservations, Engineering and other departments.

Skills

Leadership

Front Office Operations

Revenue Management

Staff Coaching

Forecasting & Budgeting

Tools

Opera PMS

Job description

Company Description

Company Description

Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa. Embrace an exciting leadership opportunity as Front Office Manager at Novotel Auckland Airport. You will inspire and support a team of Heartists, fostering a culture of genuine hospitality while delivering exceptional guest experiences and operational excellence.

Job Description

• Lead and oversee Front Office operations to deliver exceptional guest service and achieve hotel performance targets.
• Manage guest arrivals, departures, VIP experiences, and lobby services to ensure a seamless guest journey.
• Coach, support, and engage the Front Office team through regular communication, training, and visible leadership.
• Monitor revenue, occupancy, upselling, loyalty, and guest satisfaction results to drive business performance.
• Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure efficient hotel operations.
• Maintain brand standards, operational compliance, reporting accuracy, and emergency procedures while promoting Accor Heartist values.

Qualifications

You will be:

• Leading and inspiring a high-performing Front Office team.
• Delivering exceptional customer service through strong leadership.
• Utilising your expertise in Front Office operations and Opera PMS.
• Supporting forecasting, budgeting, and revenue management initiatives.
• Managing rosters and labour costs to achieve financial targets.
• Coaching, mentoring, and developing team members for success.
• Bringing at least 2 years' leadership experience in Front Office or a similar environment.

Additional Information

• Learn your Way - Access Accor Academy and Typsy to grow your skills and develop your career, all while earning.
• Exclusive Heartist Benefits - Enjoy discounted accommodation and food & beverage across Accor hotels worldwide.
• Meals on shift
• Staff Parking
• Paid birthday leave
• Heartist Referral Bonus Programme
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's PURPOSE STATEMENT

“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"