Patient Experience Specialist - 8-Week Contract

Tend Health Ltd; Invercargill City; On-site; NZD 30,000 - 41,000; Full time

Job summary

Tend Health Ltd in Invercargill is hiring two Customer Experience Specialists on a fixed-term, 8-week contract starting 16 October 2026. The role is based at Vercoe Brown and Bester McKay clinics with availability Monday through Friday, typically 8:00am to 5:30pm.

You will deliver outstanding customer service, liaise with patients, families and care providers, and support the clinical team to improve the overall patient experience as we roll out our app and new processes.

Qualifications

• Customer service experience.
• Ability to thrive in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Detail oriented with the ability to multitask.
• Team player who can collaborate with various departments.
• Tech savvy.
• Ability to think on your feet and display good judgment and decision making.

Responsibilities

• Answering customer queries via phone, social media, email & messaging within our app.
• Providing insight into process improvement within the Customer Experience Team.
• Assisting with clinical enrolments.
• Handling patient files.

Skills

Customer service experience

Fast-paced environment

Written and verbal communication

Detail oriented

Team player

Tech savvy

Judgment & decision making

Job description

Tend Health Ltd in Invercargill is hiring two Customer Experience Specialists on a fixed-term, 8-week contract starting 16 October 2026. The role is based at Vercoe Brown and Bester McKay clinics with availability Monday through Friday, typically 8:00am to 5:30pm.

You will deliver outstanding customer service, liaise with patients, families and care providers, and support the clinical team to improve the overall patient experience as we roll out our app and new processes.