Customer Experience Specialist

Tend Health Ltd; Papakura; On-site; NZD 36,000 - 47,000; Full time

Job summary

Tend Health Ltd seeks two Customer Experience Specialists for a fixed-term 8-week contract starting 26 November 2026. Based at Pakuranga East and Drury clinics, primarily Monday–Friday, 8:00am–5:30pm.

You will be the go-to for delivering exceptional customer care and supporting the clinical team. Responsibilities include handling inquiries across multiple channels, assisting with enrolments, and managing patient files to ensure seamless experiences.

Qualifications

• Customer service experience required (fast-paced environment).
• Excellent written and verbal communication.
• Detail oriented with ability to multitask.
• Team player capable of cross-department collaboration.
• Tech savvy and quick to adapt to new tools.
• Good judgment and decision making under pressure.

Responsibilities

• Answer customer queries via phone, social media, email, and in-app messaging.
• Provide insights to improve processes within the Customer Experience Team.
• Assist with clinical enrolments.
• Handle patient files.

Skills

Customer service

Fast-paced environment

Written verbal communication

Detail oriented

Team collaboration

Tech savvy

Decision making

Job description

We’re looking for two Customer Experience Specialists to join our team on a fixed-term, 8-week contract, starting 26th November 2026. This role is based at our Pakuranga East and Drury clinics and requires availability Monday through Friday.

We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.

This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

About the role:

You will be an importantpartof the integration phaseof our Pakuranga East and Drury clinics clinic, which we anticipate will take 8 weeks. Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team.

Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include:

• Answering customer queries via phone, social media, email & messaging within our app.
• Providing insight into process improvement within theCustomer ExperienceTeam.
• Assisting with clinical enrolments.
• Handling patient files.

Experience Required:

• Customer service experience
• Able to thrive in a fast-paced environment
• Exceptional written and verbal communication skills
• Detail oriented and the ability to multitask
• Team player who can collaborate with various departments
• Tech savvy
• Ability to think on your feet and display good judgment and decision making skills.

We are seeking motivated individuals to join our friendly and passionate team.

• Fixed term 8 week period with potential for a permanent position once this project has been completed, based on roster needs
• Monday to Friday roster, hours usually sometime between 8.00am - 5.30pm
• Must be eligible to work in NZ.

If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you!