Customer Experience Specialist

Tend Health Ltd; Invercargill City; On-site; NZD 30,000 - 41,000; Full time

Job summary

Tend Health Ltd in Invercargill is hiring two Customer Experience Specialists on a fixed-term, 8-week contract starting 16 October 2026. The role is based at Vercoe Brown and Bester McKay clinics with availability Monday through Friday, typically 8:00am to 5:30pm.

You will deliver outstanding customer service, liaise with patients, families and care providers, and support the clinical team to improve the overall patient experience as we roll out our app and new processes.

Qualifications

• Customer service experience.
• Ability to thrive in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Detail oriented with the ability to multitask.
• Team player who can collaborate with various departments.
• Tech savvy.
• Ability to think on your feet and display good judgment and decision making.

Responsibilities

• Answering customer queries via phone, social media, email & messaging within our app.
• Providing insight into process improvement within the Customer Experience Team.
• Assisting with clinical enrolments.
• Handling patient files.

Skills

Customer service experience

Fast-paced environment

Written and verbal communication

Detail oriented

Team player

Tech savvy

Judgment & decision making

Job description

We’re looking for two Customer Experience Specialists to join our team on a fixed-term, 8-week contract, starting 16th October 2026. This role is based at our Vercoe Brown and Bester McKay clinics and requires availability Monday through Friday.
We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.
This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

About the role:

You will be an important part of the integration phase of our Vercoe Brown and Bester McKay clinic, which we anticipate will take 8 weeks. Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team.
Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include:

• Answering customer queries via phone, social media, email & messaging within our app.
• Providing insight into process improvement within the Customer Experience Team.
• Assisting with clinical enrolments.
• Handling patient files.
  

Experience Required:

• Customer service experience
• Able to thrive in a fast-paced environment
• Exceptional written and verbal communication skills
• Detail oriented and the ability to multitask
• Team player who can collaborate with various departments
• Tech savvy
• Ability to think on your feet and display good judgment and decision making skills.
  

We are seeking motivated individuals to join our friendly and passionate team.

• Fixed term 8 week period with potential for a permanent position once this project has been completed, based on roster needs
• Monday to Friday roster, hours usually sometime between 8.00am - 5.30pm
• Must be eligible to work in NZ.

If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you!